Client Care
How we ship, return and care for your pieces.
Straightforward terms, written the way we would explain them to you across the counter.
Shipping
Every order leaves the boutique fully insured and requires a signature on delivery. In-stock pieces ship within two business days; made-to-order and bridal pieces ship once the work is finished at the bench, and we will confirm the timeline with you directly.
Returns & Exchanges
Unworn, undamaged in-stock pieces may be returned within fourteen days of delivery in their original packaging. Custom, engraved, resized and made-to-order pieces are final sale — we would rather talk it through before we begin than leave you with something that isn't right.
Sizing
First resizing on a ring bought from us is complimentary within sixty days. Certain settings — eternity bands, full pavé shanks, some tension settings — cannot be resized, and we will always tell you before you buy.
Repairs & Service
We service what we make, and much of what we don't. Bring the piece to the boutique and we will look at it with you at the bench rather than quote blind.
Care
Take jewelry off before swimming, sport, cleaning and sleep. Wipe gold with a soft dry cloth. Bring pieces in once a year and we will clean, polish and check the settings at no charge.
Privacy
We collect only what we need to complete your order and to reach you about it. We never sell client information. Checkout is handled securely by Shopify.
Anything not covered here, call the boutique — we will sort it out.